Managing Difficult Conversations

A workshop designed to equip you with the communication skills required to deal with managing difficult conversations in the workplace - allowing you to manage any situation with authority, empathy and control.

Difficult conversations within the workplace are a reality for most people today – especially those who work in HR, Management and client facing roles. Whether it’s an employee appraisal, a disciplinary procedure, dealing with a difficult colleague or handling a sensitive customer service issue – this wokrshop will equip you with the communication skills required to masterfully manage even the most difficult conversations.

Through this masterclass you will:

Become more confident when dealing with stressful situations.
Learn how to stay in control in highly charged scenarios.
Understand the mind / body connection and its role in communication.
Understand the importance of boundaries and structure.
Understand the importance of empathy when delivering bad news.
Learn the impact of Grounding & Breath Control on Stress Management.
Understand the role of emotions in stressful situations
Learn active listening techniques
Learn how to build rapport with your audience

DELIVERY
This workshop can be combined with Resilience Training and delivered across 1-2 days.